![]() ![]() Teach at every touchpointĮducation plays an essential role in quality healthcare and in encouraging individuals to schedule doctor visits and lab work. Each touchpoint should also be used as a bridge to further build rapport and collect additional data. For instance, outreach communications should address multiple HEDIS measures per each interaction (if needed for that patient). ![]() To improve quality measure performance, every patient or plan member connection must address more than one objective. For a typical health plan’s or provider’s needs, we recommend implementing at minimum these three proven engagement strategies. Our HEDIS engagement best practices are derived from 70,000 daily consumer interactions and from supporting one in five Americans. This approach has been designed to address our clients’ HEDIS needs and help influence health plan members and patients to take the next best steps to improve their health and well-being.Ĭase in point: The Carenet Intelligent Engagement approach consistently delivers a 2:1 to 3:1 program ROI, and the average engagement and appointment activation rate is nearly 75%. At Carenet Health, our approach to healthcare engagement is known as Intelligent Engagement, a process rooted in human interaction, reliable data, advanced technology and engagement best practices from inside and outside of healthcare. ![]() When the right outreach strategies are applied to HEDIS ® care gaps, patients will take action. Click here for NEW CONTENT AVAILABLE: What’s New in Closing Gaps in Care (and What Still Works) ![]()
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